Bedrock Rose Gift Card
Bedrock Rose Gift Card
Shipping & Returns
Shipping & Returns
Shipping for U.S Customers:
Your jewelry will be shipped via USPS First Class Mail with insurance and tracking. Shipping and insurance at the cost of $10 is added at checkout for orders under $150. Free shipping on orders over $150.
Shipping for International Customers:
Non-U.S. orders will be shipped via USPS first class International. Delivery confirmation is not available for first class international shipping, so I can only provide the customs form number. I cannot accept responsibility for parcels lost in transit. Any customs duties, taxes, or fees that are charged upon delivery are not reflected in my shipping charges , therefore I cannot be responsible for any additional costs that may occur after I have shipped the item.
For an additional shipping fee, I can send packages via International priority mail or International Express mail. International priority mail may not offer tracking, but will help the package arrive sooner. International express mail offers both insurance and tracking.
Returns & exchanges
If you are not completely satisfied with your purchase, I’m sorry to hear that. Please contact me to discuss your options. An item can be returned in its original, unused condition within 14 days of delivery for store credit.
Returned items should be unused and unworn and must be packaged carefully. Items received in a broken condition due to poor packaging will not receive a refund. Item must be received in resalable condition.
In case of craftsmanship defect, request for full refund within 14 days of your receipt of the item will be granted and will be issued only after the item has been returned safely to Bedrock Rose.
In returning your item, it is recommended you purchase shipping insurance; Bedrock Rose is not responsible for missing packages. If the return item is not received, or is received in damaged condition due to poor packaging, no refund will be credited.
Here are my best tips for providing years of pleasurable wearing of your Bedrock Rose Jewelry:
Most importantly—Wear it often! Believe it or not, your skin’s natural oils will help keep silver jewelry shiny. One of the easiest ways to prevent tarnish is to simply wear your silver often as opposed to letting it sit in a jewelry box unworn.
To help prevent your jewelry tarnishing when not wearing it, store it in an air-tight container in a cool, dark place. A resealable zipper bag can be ideal, or you can also find specialty jewelry bags for a more attractive option. I provide a small zipper bag with an anti-tarnish square to get you started. (See below for more anti-tarnish ideas.) This won't prevent your jewelry from ever tarnishing, but it will help immensely.
I also provide a small polishing cloth for you to buff up the shine. Gently rub the cloth over the areas you'd like to clean while avoiding the gemstones. Also avoid the recessed patinated areas, as this can potentially remove the purposeful patina. Do not use harsh abrasives or chemicals - they can harm the metal and gemstones.
I mention the ‘purposeful patina’. A lot of the jewelry I create has texture or recessed design, and the patina highlights the depths of those details. You’ll want to take care to avoid those intentionally darkened areas of your jewelry. For those pieces, start with a light touch and try to stay on the highlights or raised areas of the metal. Silver dip products will remove the custom patina and could damage gemstones.
There are a few instances in which you should not wear your jewelry—while showering, swimming, or sitting in a hot tub. Scented body products and chlorine are not friends to jewelry. Perfume and sunscreen can also damage your jewelry.
With proper care, your jewelry can provide years of beautiful wearing and become treasured heirlooms, as long as it is treated within its limitations.
Fast and Efficient Shipping
Shipping lead time will generally be within 48 hours, or I will contact you immediately to be sure I can accommodate your timeline. Shipping via USPS with tracking and insurance. Free shipping on orders over $150. Orders under $150 incur $10 shipping charge. Click here for full policy.
I strive to make sure my work is well-made in order to give you years of pleasure. If you are not completely satisfied with your purchase, I’m sorry to hear that. Please contact me to discuss your options. Click here to see full policy.
All Bedrock Rose pieces come packaged beautifully and carefully to ensure safe arrival so that you or your recipient will be as excited to open it as I was to send it!
Detailed care instructions and a small polishing cloth are included to keep your jewelry looking as good as the day you receive it.