Returns and Exchanges

Ready-made pieces

If you're not happy with your purchase, I'm sorry! You can return a ready-made piece within 14 days of delivery for store credit. Please email me first at laura.hingley@bedrockrose.net so I know it's coming.

Items must be unworn, in original condition, and packaged carefully. Return shipping is your responsibility, and I strongly recommend using tracking and insurance, because I can't issue credit for returns that are lost in transit or arrive damaged from poor packaging.

Personalized and engraved pieces

Because these are made just for you, personalized and engraved pieces are final sale and can't be returned or exchanged unless they arrive defective or I made a mistake. I engrave exactly what you enter, so please check spelling, capitalization, and punctuation before you check out. Errors in the text you submit aren't eligible for a return.

I look over every engraving order. If something might not turn out the way you're picturing, like text that's too long for the piece, I'll email you. If I don't hear back within 24 hours, I'll go ahead and make your piece using my best judgment so it isn't delayed.

Defects

If your piece has a craftsmanship defect, email me within 14 days of delivery with a photo. Once the piece is back with me, I'll repair it, replace it, or issue a full refund.

Gift cards

Gift cards and Infinity Jewelry gift certificates are non-refundable.

Infinity Jewelry

If your Infinity Jewelry chain comes apart within 4 weeks of your weld, I'll re-weld it for free at one of my events or by appointment. Just save the chain! I'm not able to replace a chain that's been lost.